Last updated: 06.10.25

Welcome to Madurai Memory Clinic (“we”, “our”, “us”).
These Terms and Conditions (“Terms”) govern your access to and use of our website www.maduraimemoryclinic.co.uk (the “Site”) and any related services we provide, including private dementia assessments, diagnostic consultations, and follow-up care (collectively, the “Services”).

By using this Site or booking our Services, you confirm that you accept these Terms and agree to comply with them.

If you do not agree, please do not use our Site or Services.

1. Purpose of Our Services

Our Services are designed to offer private dementia assessments and diagnostic consultations by a qualified healthcare professional.

Our aim is to provide thorough, evidence-based assessments, support, and advice.

However, our Services:

• are not suitable for medical emergencies; and

• do not replace care provided by your GP, NHS services, or emergency medical providers.

If you suspect a medical emergency, call 999 or go to your nearest A&E department immediately.

2. Eligibility

To use our Services, you must:

• be 18 years of age or older, or have legal authority to act on behalf of a person who lacks capacity;

• provide accurate, complete, and current information when registering or booking; and

• use the Services only for lawful, personal healthcare purposes.

We reserve the right to refuse or cancel any booking if the information provided is inaccurate, misleading, or incomplete.

3. Medical Disclaimer

Our clinicians will only provide medical opinions or diagnoses after a proper assessment as part of the Service.

Information available on this Site - including articles, videos, or screening tools - is for general informational purposes only and should not be considered medical advice or a substitute for consultation with a qualified professional.

We cannot guarantee that our assessment or diagnosis will match opinions from other clinicians or NHS services.

4. Confidentiality and Data Protection

Your privacy is extremely important to us.
All personal and health information you provide will be processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018.

By using our Services, you consent to our use of your personal data for the purposes of providing medical care, service improvement, and compliance with legal obligations.

5. Fees, Payments, and Refunds

All prices for our Services are clearly displayed on our Site.

Refunds will not be issued after a consultation has been completed, except in exceptional circumstances.

We reserve the right to change our fees at any time, but any updates will not affect bookings that have already been confirmed.

6. Clinical Responsibility

All medical assessments and reports are carried out by clinicians registered and regulated by the General Medical Council (GMC) or relevant UK bodies.

We ensure that all practitioners adhere to professional standards, data protection laws, and the NHS Code of Practice (where applicable).

7. Intellectual Property

All materials on this Site — including text, graphics, design, branding, and software — are owned or licensed by Madurai Memory Clinic

You may view and download material for personal use only.

You may not reproduce, distribute, or modify any content without prior written permission.

8. User Conduct

You agree not to:

• provide false or misleading information;

• impersonate another person or misuse another person

• attempt to interfere with or disrupt our systems; or

• use the Site for unlawful purposes.

We may suspend or terminate your access to the Site or Services if you breach these Terms.

9. Third-Party Websites

Our Site may include links to third-party websites.

These links are provided for your convenience only.

We have no control over, and accept no responsibility for, the content or policies of any third-party sites.

10. Limitation of Liability

To the maximum extent permitted by UK law:

• We shall not be liable for any indirect, incidental, or consequential losses arising from your use of the Site or Services.

• We do not warrant that the Site will be error-free, uninterrupted, or free from viruses.

Our total liability to you in connection with any Service shall not exceed the amount paid by you for that Service.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any matter for which liability cannot lawfully be excluded.

11. Changes to These Terms

We may revise these Terms from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our Site or Services after such updates means you agree to the revised Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.